FAQs
Below is a list of where to send your communication depending on who you are trying to contact. We endeavour respond to your query within 1-2 business days.
WEBSITE ENQUIRIES
If you have any enquiries regarding a website order you have placed OR If you have encountered a problem with the Umbrella Home Entertainment website then please contact us at customerservice@umbrellaent.com.au. When inquiring about an order please include your order number for quick reference.
PRE-ORDER ENQUIRIES
Pre-orders refer to products shown on the Coming Soon page. Orders containing a pre-order blu-ray or DVD are charged for payment immediately and will not ship until close to the release date.
GENERAL COMPANY ENQUIRIES
If you have any questions regarding Umbrella Entertainment, feel free to contact us at customerservice@umbrellaent.com.au.
SALES/WHOLESALE ENQUIRIES (DVD & DIGITAL)
If you have a physical or online store and would like to set up an account with Umbrella Entertainment, then please contact hudson@umbrellaent.com.au
THEATRICAL & PUBLIC PERFORMANCE ENQUIRIES
Theatrical Inquiries
For all inquiries regarding 1st Run, New, Theatrical Releases. Please visit our FILMS site or contact theatrical@umbrellaent.com.au
Non-Theatrical and Public Screenings
For all inquiries regarding screenings for Festivals, Non-Theatrical, Public Performances, Film Societies, Councils, Libraries etc; please contact our Head of Theatrical Sales theatrical@umbrellaent.com.au
DISTRIBUTION ENQUIRIES
If you have a film that you are looking to distribute (script or finished project) then please email us please contact ari@umbrellaent.com.au
We need a one paragraph synopsis and a short biography of the people involved in the project, making sure you highlight any past experience. If the film is of interest then we will contact you inviting you to submit a one page outline, script or any supporting stills/footage.
WHEN PURCHASING ONLINE
Currency on WebsitePricing is available on our website in AUD, USD. Payments are processed in AUD or USD.
Shipping
Australia Post will deliver your order between 9am to 5pm, Monday to Friday using a standard service.
Following are the shipping estimates :
VIC & Capital Cities – current day (this is day after dispatch) + 3 days
Regional areas – current date + 5 business days.
For international orders, please allow 2-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks).
International customers will be responsible for any import duties, taxes or any other import related costs.
For orders delivered with Australia, no import duties will apply.
Shipping Rates
Shipping rates are calculated based on weight and location.
Order Enquiries:
Please contact customer service with your full name and UMB reference number at customerservice@umbrellaent.com.au.
UMBRELLA HOME ENTERTAINMENT'S ADDRESS
If you would like to contact us using the age old method of traditional mail then here is our address; and if you need to contact us via phone then our number is below:
Unit 18, 71 Victoria Crescent
Abbotsford VICTORIA 3067
Phone: +61 3 9020 5130
Office Hours:
Monday – Friday 9.00AM-5.30PM