FAQs
Below is a list of where to send your communication depending on who you are trying to contact. We endeavour respond to your query within 1-2 business days.
WEBSITE ENQUIRIES
If you have any enquiries regarding a website order you have placed OR If you have encountered a problem with the Umbrella Home Entertainment website then please contact us at customerservice@umbrellaent.com.au. When inquiring about an order please include your order number for quick reference.
PRE-ORDER ENQUIRIES
Pre-orders refer to products shown on the Coming Soon page. Orders containing a pre-order blu-ray or DVD are charged for payment immediately and will not ship until close to the release date.
GENERAL COMPANY ENQUIRIES
If you have any questions regarding Umbrella Entertainment, feel free to contact us at customerservice@umbrellaent.com.au.
SALES/WHOLESALE ENQUIRIES (DVD & DIGITAL)
If you have a physical or online store and would like to set up an account with Umbrella Entertainment, then please contact hudson@umbrellaent.com.au
THEATRICAL & PUBLIC PERFORMANCE ENQUIRIES
Theatrical Inquiries
For all inquiries regarding 1st Run, New, Theatrical Releases. Please visit our FILMS site or contact theatrical@umbrellaent.com.au
Non-Theatrical and Public Screenings
For all inquiries regarding screenings for Festivals, Non-Theatrical, Public Performances, Film Societies, Councils, Libraries etc; please contact our Head of Theatrical Sales theatrical@umbrellaent.com.au
DISTRIBUTION ENQUIRIES
If you have a film that you are looking to distribute (script or finished project) then please email us please contact ari@umbrellaent.com.au
We need a one paragraph synopsis and a short biography of the people involved in the project, making sure you highlight any past experience. If the film is of interest then we will contact you inviting you to submit a one page outline, script or any supporting stills/footage.
WHEN PURCHASING ONLINE
Currency on WebsitePricing is available on our website in AUD, USD. Payments are processed in AUD or USD.
Shipping
Australia Post will deliver your order between 9am to 5pm, Monday to Friday using a standard service.
Following are the shipping estimates :
VIC & Capital Cities – current day (this is day after dispatch) + 3 days
Regional areas – current date + 5 business days.
For international orders, please allow 2-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks).
International customers will be responsible for any import duties, taxes or any other import related costs.
For orders delivered with Australia, no import duties will apply.
Shipping Rates
Shipping rates are calculated based on weight and location.
Order Enquiries:
Please contact customer service with your full name and UMB reference number at customerservice@umbrellaent.com.au.
UMBRELLA HOME ENTERTAINMENT'S ADDRESS
If you would like to contact us using the age old method of traditional mail then here is our address; and if you need to contact us via phone then our number is below:
Unit 18, 71 Victoria Crescent
Abbotsford VICTORIA 3067
Phone: +61 3 9020 5130
Office Hours:
Monday – Friday 9.00AM-5.30PM
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 2-4 weeks. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Other
You can contact us through our contact page! We will be happy to assist you.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
