Refund policy

Returns and Exchange

Should your order arrive damaged or faulty, please contact us immediately on 03 9020 5130 or customerservice@umbrellaent.com.au with your order number to arrange for a replacement, exchange or refund.
Returns and order cancellations can be processed via the customer accounts portal here (https://account.umbrellaent.com.au).
All exchanges or refunds can only be made within 14 Days of Delivery Date.
Items must be returned within 14 days of notifying us of the return.
Customer pays return shipping cost.
Items returned must in unopened new condition.
The right of withdrawal does not apply to sealed DVD, Blu-ray, 4k or other similar products once the seal has been broken after delivery.
Refunds may take 10 business days to process after receiving the return.

If any item in your order has a cracked case, contact us and we will ship you a replacement case at no extra charge.